Shipping Policy

Thank you for choosing Kernutra! We are committed to providing you with a seamless and satisfactory shopping experience, which includes efficient shipping and delivery. Please find below our shipping policy:

Shipping Time: 

Orders are processed and shipped within 24 - 48 working hours of receipt.  Please note that working hours do not include Sundays or public holidays. (but  sometimes delays can occur due to unforeseen circumstances such as  preparation time delay or logistical issues) 

Cash on Delivery (COD) is currently NOT AVAILABLE 
 

Important information: 

∙ "Kernutra" shall not be responsible for any delay caused by the  logistic partner involved in delivering a purchased product. 

∙ The delivery date may vary due to carrier shipping practices, delivery  location, method of delivery, and the items ordered. Products may also  be delivered in separate shipments. 

∙ Check your phone number and address before placing an order for a  smooth delivery experience. 

∙ If there are any mistakes in the phone number/address or you fail to  communicate with the delivery partner when they try to call you for  the delivery, they might return the packages. In that case, a refund is not  possible but we shall resend your package if you contact us within the  next 7 days (with additional courier charges). 

∙ In rare cases where the delivery partner is unable to access the specified  delivery location due to the area being non-serviceable or outside the  delivery partner's network, a 100% refund will be issued to the  customer. 

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Shipping Charges: 

∙ Shipping charges are based on the total weight of the order and  the delivery location. The shipping charges will be displayed during the  checkout process and may vary from time to time. 

∙ Tracking Your Order: Once your order is shipped, we will send you  an email / WhatsApp notification containing the tracking information.  You can track your order through the Courier service provider's website  using the tracking number provided. 

∙ Delivery Delays: We strive to deliver your order within the estimated  delivery time, but sometimes delays can occur due to unforeseen  circumstances such as weather conditions or logistical issues. In such  cases, we will keep you informed and do our best to resolve the issue as  quickly as possible 

Our delivery partners are India Post, DTDC, Ekart Logistics.